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FAQ / Returns / Help

TABASCO® Brand will accept your return or exchange of unworn, unwashed merchandise by mail unless explicitly noted in our return policy below.

Please note: TABASCO® Brand reserves the right to update this return policy at any time and without notice. Please review the policy in its entirety each time before making a purchase.

CAN I PURCHASE TABASCO® SAUCE WITH MY ORDER?

Only merchandise can be purchased on this site. To buy TABASCO® Sauce online or to find a store near you visit TABASCO.com

CUSTOMERS OUTSIDE OF THE UNITED STATES

Customers located outside of the United States and its territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands) are responsible for duties upon receipt of order and are not eligible for complimentary bottle of TABASCO® Brand BBQ Sauce with qualifying purchase.

GENERAL RETURN POLICY

We will credit you for returns accompanied by your email receipt or shipping slip receipt made within 30 days of the purchase for the price paid in the original form of payment.

Merchandise without an email receipt or shipping slip receipt may not be returned.

RETURN SHIPPING COSTS

Cost of shipping the return items will be covered by TABASCO® Brand

HOW TO RETURN BY MAIL

Click this link to begin the Returns Process.

ISSUING CREDIT FOR RETURNED MERCHANDISE

Upon arrival of the returned item(s) to TABASCO® Brand, credit will be applied WITHIN 7 DAYS to the credit card originally used to purchase the merchandise and an email notification will be sent to the address indicated on the email receipt/shipping slip receipt included in the returned package. Depending on your credit card cycle, please allow 1-2 cycles for the credit to appear.

EXCHANGING MERCHANDISE

Merchandise purchases may be exchanged only within 14 days of item being purchased and are
subject to stock availability. Please see return policy for alternative solutions if your exchange cannot be made due to stock availability.

Cost of shipping the unwanted items back to TABASCO® Brand will be covered by TABASCO® Brand

Click this link to begin the Exchange Process.

Even exchanges will be done at no cost using the above link.

Any exchange for an item that costs more than the original item purchased will result in a full refund for the unwanted item and require the customer to reenter their credit card information to complete a new purchase. TABASCO® Brand does not retain customer credit card information and cannot charge you without you entering your information at the time of purchase. Any exchange for an item that costs less than the original item purchased will result in an exchange using the above process and a separate refund for the difference will be issued.

Please email TABASCOsupport@selectdesign.com to request an uneven exchange.

DAMAGED MERCHANDISE

If, for some reason, your purchase arrives to you damaged, please reach out to TABASCOsupport@selectdesign.com to report it. It is helpful if you can include images of the damage.

MISSING DELIVERIES

If the tracking details of your order state the package as delivered and you have not received it, please reach out to TABASCOsupport@selectdesign.com. You may also reach out to your local carrier for more information.