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SECURITY AND PRIVACY POLICY
PRIVACY POLICY
SECURITY POLICY
To ensure safety and confidentiality, we use Secure Socket Layer (SSL) technology, the industry standard for transferring sensitive information over the Internet. Our secure server software encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.
Our SSL encryption and corporate certification are provided by Network Solutions, a trusted provider of SSL services. A Network Solutions certificate lets you know with confidence that the secure server you're accessing belongs to the company it claims to belong to and that the encrypted information you are sending is going to the correct site.
Still don't want to order online? No problem. Simply call 1-800-634-9599 to place your order 8AM - 5PM CST, Monday - Friday
SHIPPING OPTIONS
HOW WILL MY ORDER BE SHIPPED?
In addition to all street addresses within the U.S., we now ship to P.O. Boxes, APO/FPO's, Puerto Rico, Guam, the Virgin Islands, Amercian Samoa and international destinations.
The following list shows our available shipping choices and their estimated shipping times. Please note that for all orders, delivery time depends on the availability of an item, when it leaves our warehouse, and the shipping method chosen. Delivery times apply from the time your order leaves our warehouse, not from the time you place your order. Please note: On U.S. holidays, order processing and/or shipping may be slightly delayed.
Domestic
- U.S. Postal Service - 5-10 business days. Orders shipped to APO/FPO and P.O. Boxes must use this method.
- Standard UPS Ground - 5-8 business days to all 50 states.
- UPS 3 Day Select - 3 business days to the 48 continental United States.
- UPS 2nd Day Air - 2-3 business days to all 50 states and Puerto Rico.
- UPS Next Day Air - Next business day to all 50 states, if order is placed by 3:00pm CST.
- Surepost - 5-7 business days to contiguous US (orders less than 8 lbs
* UPS Order Tracking: We now offer UPS Order Tracking to those who select a UPS shipping method. After your order is processed and shipped from our warehouse, you will receive an email with a Tracking ID number and instructions on how to track your order. Thank you.
International
- FedEx International Priority - 3 business days for international orders shipped to Europe, Asia, Canada and Latin America. May also be used to ship to Puerto Rico, Guam, the Virgin Islands and American Samoa.
Military
- TABASCO brand proudly offers free shipping on all orders to APO, FPO and DPO military addresses. Simply enter your qualifying military shipping address on the checkout page and select the appropriate free shipping option that displays in the "Shipping Options" section. The TABASCO brand team thanks you for your service.
Additional Shipping Methods
Shipping charges, delivery times and policies are affected by a variety of factors, especially when shipping to a non-U.S. destination. We are always working to improve the quality and cost of shipping for all of our customers. For this reason, shipping rates and policies are subject to change without notice. Orders shipped to certain destinations require the use of certain shipping methods. Beyond that, your choice of shipping method may be based on desired delivery time and cost. Please see below for a list of options, according to destination.
- Orders shipped to Europe, Asia, Canada and Latin America may only be shipped via FedEx International Priority.
- Orders shipped to Puerto Rico may only be shipped via UPS 2nd Day Air or FedEx International Priority.
- Orders shipped to Guam, the Virgin Islands and American Samoa must be shipped via FedEx International Priority.
SHIPPING RESTRICTIONS
Why are there shipping restrictions to California?
California has adopted a law commonly known as Proposition 65 that requires manufacturers and sellers of goods that contain substances “known to the State of California” to be likely carcinogenic or causes of potential birth defects to post warning labels on their products to help California consumers make an informed decision whether to purchase those products. California’s Proposition 65 list contains over 800 substances and is constantly changing. While we are confident that our food products are free of any Proposition 65 listed substances, we face a problem when dealing with small volume giftware items manufactured by third parties on our behalf. While we make every effort to insure that these items are free of Proposition 65 substances, this process is not foolproof and the cost of testing for hundreds of substances over scores of small volume giftware products is cost prohibitive. When California expanded the Proposition 65 warning label requirements in 2018, we were reluctantly forced to conclude that it would be better not to sell our non-food giftware items in the State of California rather than to risk a Proposition 65 violation.
ORDER STATUS
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
To find out the status of your order
- Log into your account here. From the My Account page, select My Orders. Locate the order on this page for which you wish to view the status, and select “View Order” in the Action column. On this page, you have the ability to view items ordered, check the shipment status, and process a return.
- E-mail us at countrystore@tabasco.com
- Call 1-800-634-9599 8AM - 5PM CST, Monday - Friday.
RETURN POLICY
WHAT ABOUT RETURNS AND EXCHANGES?
To return an item for a refund, exchange or store credit, you may use any of the following options:
- Log into your account here. From the My Account page, select My Orders. For the order you wish to return, select “View Order.” Select “Return” from the options in the top banner, enter all requested information for your return, and select “Add Item to Return.” Once all items have been added to your return request, click “Submit.” You will receive an email confirming your return request.
- To check the status of your return at any time, select My Returns from the My Account page.
- E-mail us at countrystore@tabasco.com
- Call 1-800-634-9599 8AM - 5PM CST, Monday - Friday.
INTERNATIONAL ORDERS
DO YOU TAKE INTERNATIONAL ORDERS?
Yes, we now take international orders on our web site.
Please keep in mind that custom duties and taxes may be imposed by your local government and cannot be predicted at the time of checkout. These custom duties and taxes are the responsibility of the receiver and are made payable to the local government. Also, orders shipped to international destinations may only be shipped via FedEx International Priority.
OVERSIZED ITEMS
Oversized and irregularly-shaped items may be shipped separately from other items in your order and may require special handling charges. These special handling charges are not displayed as part of the shipping costs when you check out from the TABASCO Country Store®. They are applied by the carrier and are the responsibility of the sender.
A customer service representative will contact you prior to shipping your items.